Privacy Policy

Renaissance Housing Association Ltd

Last updated: January 2026

Renaissance Housing Association Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us.

1. Who We Are

Renaissance Housing Association Ltd
Email: info@renaissance-housing.com

Website: renaissance-housing.com

We act as a data controller for the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Name
Email address
Information submitted via contact or enquiry forms
Information you choose to provide when communicating with us
We do not collect payment information via this website.

3. How We Use Your Information

We use personal data only where necessary, including to:

Respond to enquiries and communications
Provide housing-related information or services
Manage repairs or service requests
Improve our website and services
Meet legal or regulatory obligations
We will never sell your personal data.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent
Performance of a contract
Legal obligation
Legitimate interests (where those interests do not override your rights)

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Data is stored securely and only accessible to authorised personnel.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or to meet legal or regulatory requirements.

7. Sharing Your Data

We may share information with trusted third parties only where necessary, such as:

IT and website service providers
Contractors or service partners (e.g. repairs)
Regulatory or legal authorities where required
All third parties are required to respect the security of your data.

8. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time

Requests can be made by emailing info@renaissance-housing.com

9. Cookies

Our website may use cookies to improve functionality and user experience. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:
info@renaissance-housing.com